At Soul Tweets, we want you to be happy with your purchase. If something isn't right, we're here to help.
1. Returns
We accept returns of eligible products within 30 days of delivery.
To be eligible for a return, the item must:
-
Be unused and in its original condition
-
Be returned with its original packaging, tags, and accessories
-
Not be damaged, altered, personalized, or used
-
Be accompanied by your order number or proof of purchase
Some products may be non-returnable for hygiene, personalization, or other practical reasons. Any such restrictions will be clearly stated on the product page before purchase.
2. How to Request a Return
Please contact us within 5 days of receiving your order with:
-
Your order number
-
The item(s) you would like to return
-
The reason for the return
-
Photos, if the item arrived damaged or defective
Once your request is approved, we will provide return instructions.
Please do not send an item back without contacting us first, as we may be unable to process an unauthorized return.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.
Please include clear photographs of the item, packaging, and shipping label where applicable. We will review the issue and, where appropriate, offer a replacement, store credit, or full refund, including reasonable return shipping costs.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.
5. Return Shipping
Unless the item is damaged, defective, or incorrect, return shipping costs are the customer's responsibility.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
6. Exchanges
If you would like to exchange an eligible item, please contact us within 30 days of delivery.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide a refund or store credit instead.
7. Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed, personalized, or shipped may not be eligible for cancellation. If the order cannot be cancelled, you may request a return after delivery in accordance with this policy.
8. Non-Returnable Items
The following items may not be eligible for return:
-
Personalized or customized products
-
Items specifically identified as final sale
-
Used or damaged items that are not defective
-
Gift cards or digital products, where applicable
-
Products that cannot reasonably be returned for hygiene or safety reasons
9. Refund Exceptions
We reserve the right to refuse a return or refund if an item does not meet the eligibility requirements described above, including where an item has been used, damaged after delivery, or returned outside the applicable return period.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
10. Contact Us
For questions about returns or refunds, please contact:
Soul Tweets
Email: [soultweets.dolly@gmail.com]
We appreciate your support and will always do our best to resolve return and refund concerns fairly and promptly.